Counter

‘Counter’ is a crucial component of the Personal Banking System (PBS) at LBG. It serves as the primary application within the branch network, handling a wide range of transactions, from cash and cheque deposits to payments and customer inquiries. The application interfaces with physical peripherals such as the Pin Entry Device (PED), Intelligent Voucher Reader (IVR), and printing devices. Notably, ‘Counter’ is the sole means for transferring cash within the bank, making it indispensable for back-office teams dealing with cash, including bereavement, fraud, and robotic teams. Currently, approximately 25,000 users rely on this application (18,000 in branches and 7,000 in non-branch roles).

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I am currently working on integrating AI into the counter application to provide intelligent prompting to colleagues to guide the customers.

Due to NDA limitations, I can't share full details here – but feel free to reach out if you'd like to know more.